FAQ

The working can be performed 24/7, but our administrative hours are:

✓  Monday: 8am to 8pm
✓  Tuesday: 8am to 8pm
✓  Wednesday: 8am to 8pm
✓  Thursday: 8am to 8pm
✓  Friday: 8am to 8pm
✓  Saturday: 8am to 5pm
✓  Sunday and holidays: closed

A
Ahuntsic-Cartierville – Angus Shops – Anjou
B
Bélanger – Boucherville – Brossard
C
Canal – Cecil-P.-Newman – Champlain – Chinatown – Cité du Multimédia – Città Italiana – Claude-Ryan – Côte Saint-Luc – Côte-de-Liesse – Côte-des-Neiges – Côte-Saint-Paul
D
Darlington – De Lorimier – Desmarchais-Crawford – Downtown Montreal – Duvernay
E
Étienne-Desmarteau
F
Fort-Rolland – François-Perrault
G
Gay Village – Goose Village – Greektown – Griffintown
H
Hampstead – Hochelaga
J
J.-Émery-Provost – Jeanne-Mance – Jeanne-Sauvé – Joseph-Beaubien
L
L’Île-des-Sœurs – La Petite-Patrie – Lachine – Lasalle – Laval – Laval-des-rapides – Le Petit Laurier – Le Plateau-Mont-Royal – Le Sud-Ouest – Little Burgundy – Little Italy – Little Portugal – Longueil – Longue-Pointe – Louis-Riel – Loyola
M
Maisonneuve – Marie-Clarac – Marie-Victorin – Mercier Est – Mercier Ouest – Mercier–Hochelaga-Maisonneuve – Mile End – Milton-Parc – Montréal West – Montréal-Nord
N
Normand-McLaren -Notre-Dame-de-Grâce NDG
O
Old Montreal – Old Port – Outremont – Ovide-Clermont
P
Parc-Extension – Peter-McGill – Petit Bourgogne – Pointe-aux-Trembles – Pointe-Saint-Charles – Pont-Viau
Q
Quartier des spectacles – Quartier international de Montréal – Quartier Latin, Montréal
R
Red-Light District, Montréal – Rivière-des-Prairies – Robert-Bourassa – Rosemont – Rosemont–La Petite-Patrie
S
Saint Bruno de Montarville – Saint Michel – Saint-Édouard – Sainte-Julie – Sainte-Marie, Montréal – Saint-Henri – Saint-Jacques – Saint-Laurent – Saint-Léonard – Saint-Léonard-Est – Saint-Léonard-Ouest – Saint-Michel (former Ville Saint-Michel) – Sault-Saint-Louis – Shaughnessy Village – Snowdon
T
Terrebonne – Tétreaultville – The Plateau – Town of Mount Royal – TMR
V
Verdun – Vieux-Rosemont – Ville-Émard – Ville-Marie – Villeray – Villeray–Saint-Michel–Parc-Extension
W
West Island – Westmount

✓ For commercial cleaning services, we require a visit of your space to understand the best way to attend you. Click here to fill out the form.

✓ For residential cleaning services, please fill out our form with your information that a Super Cleaners representative will contact you to give you a quote and book your first appointment. Click here to fill out the form.

✓ For other services, please click here.

✓ Super Cleaners is committed to ensure that the information that you provide is safe with us. It is
private, confidential and will only be used on purpose to understand your needs and provide
you with a high-quality cleaning service and instruct our cleaners. It can be used for the
following reasons:
▪ We will keep your information internally
▪ Your information will not be sent to third party promotions
▪ It can be used to improve and adapt our website according to your interests

✓ The duration of the jobs will depend on the items that you will request to be cleaned. Please contact our team to set up a visit on site for estimated timeframe.

✓ Sure, it is possible! If in the middle of the cleaning services comes up any special tasks or extra services that were not previously discussed and is not included in the quote, please contact us to evaluate your needs and get the job done right.

✓ For commercial contracts we will find a schedule that best fits your needs.

✓ Yes, we have a guarantee policy. All our jobs are highly supervised to ensure the quality of our cleaning services.

✓ After the cleaning services, a Super Cleaners representative will contact you and ask for the feedback of the cleaning service. Your satisfaction is our goal!

✓ Yes, because your peace of mind is your priority. Super Cleaner is fully insured and handle all workers compensation. Let us know if you need us to send you an insurance certificate.

✓ We understand that is more comfortable for your home or business that you have the same cleaner or cleaning team attending you all the time.

✓ We just will replace the cleaner or cleaning team In case of any emergency, and the replacement will be discussed with you before of the visit.

✓ Yes, our team is personally trained and constantly supervised to ensure the high quality of our cleaning services.

✓ We also provide ongoing trained as new products and methods emerge on the market.

✓ We will study your needs to identify how many people will be in the cleaning team. We have to be sure that we will provide you a personalized, effective, high standards cleaning service.

✓ We clean spaces and make our clients happy; this is the most important thing for us!

✓ We offer a wide range of cleaning services, Commercial, Industrial, COVID-19 disinfection. Please click here to have more information.

✓ All our cleaners are very professionals, well trained trustworthy and background checked.

✓ We will send to you a nice, polite, the best professional to be sure you love our service.

✓ We will not stop till make you a happy and satisfied client.

✓ After the cleaning services, we always ask your feedback to be sure the job was done right. In case of any issues be presented to us we will offer you the best solution to keep you satisfied.

✓ We will be happy to attend you as often as you need our services. We are flexible and will be a pleasure to help you, you just have to ask, and we will be ready, if you need a cleaning weekly, bi-weekly, monthly, fortnight, daily or even just one time!

✓ In the event that you reschedule, skip, add or cancel your service, we ask that you give 1 business day notice. Without 1 business day notice you will be charged 50% of your cleaning. Cancellations on the same day of service for any reason will be charged the full rate of service. Your time slot is yours, it is reserved for just you, if you cancel last minute, it cannot be filled, and this results in our employees working less hours.

✓ Lock out is when the cleaner can’t get into the place to be cleaned and the customer is not reachable by text message, email, calling.

✓ The key is not in the hidden place or we don’t have the alarm code

✓ A lock out means that the time of our cleaner is being expended and will be charged the time of the waiting. In case of the client is not there and the cleaning doesn’t happen because of a lock out, will be charged 50% of the value of the cleaning.

✓ Our cleaners will communicate with us in case of any damage so we can notify you.

✓ It is important you communicate with us immediately if you discover a damaged item and we will do our best to fix it ASAP.

✓ Super Cleaners has a liability insurance, which covers any damage to your property.

✓ It’s up to you. The clients can be present, but the most of them prefer to leave a key in a safe place or please inform us the access codes so you can be free to go out. In case of alarm systems, can be let off or the clients can give us entry and exit codes.

✓ Yes, it can be discussed, however, $30 extra charges apply to cover travel the costs for each travel.

✓ Ironing clothes

✓ Exterior windows cleaning

✓ Carpet cleaning/washing

✓ We don’t move heavy things. Please remember, we are cleaners and not movers.